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Frequently Asked Questions

Please read our FAQ before sending us a message.

There are 3 ways you can pay for your orders:

  • PayPal
  • Credit Card via Paypal
  • Credit Card via Stripe

All orders are subject to a handling period before shipment, usually 2 – 3 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 – 30 days to receive your order. 

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. will not be held responsible for customs taxes.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

  1. Order comes to us back-end
  2. We will search your ordered items together
  3. We ensure that everything is packed securely in a sturdy box
  4. You will receive a Track & Trace e-mail (at the time of delivery to PostNL)
  5. You can track your package in real-time via the Track & Trace mail
  6. Order delivered, you happy, we happy

You receive an invoice at delivery of the ordered goods. 

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